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Frequently Asked Questions
Product & Quality
Our jewelry is crafted to last. Every piece is waterproof, tarnish-free and allergy-safe, meaning you can wear it in the shower, the sea and the gym without worrying. Unlike most gold-plated jewelry that fades within weeks, Ayla Gleam pieces are built to hold their color and shine through everyday wear. And every piece is backed by our lifetime warranty for complete peace of mind.
Yes. Our pieces are fully waterproof — shower, swim, sweat. The combination of surgical-grade stainless steel and PVD-coated 18K gold plating means water won’t lift or damage the finish. You can wear your jewelry every day without taking it off.
Both are fine. Our pieces are tested through 30 days of continuous wear in saltwater, chlorine and sweat — no fade, no tarnish.
Never. Green marks come from copper or brass oxidizing against your skin. Our jewelry is made from hypoallergenic 316L surgical-grade stainless steel — no copper, no brass, no green skin.
Yes. All our pieces are made from surgical-grade stainless steel — no lead, no copper, no brass, no harmful metals. If you’ve reacted to cheaper jewelry in the past, it was likely the copper or brass. Our pieces contain neither.
Our choker-style necklaces come in a 14" length. All other necklaces come with a chain of up to 18" plus a 2" extender — so you can adjust the fit and wear it the way you want.
Most brands use a thin dip of gold that fades within weeks. We bond 18K gold plating to 316L stainless steel with a PVD coating — it’s not a layer sitting on top, it’s the surface itself.
Shipping & Delivery
Nope – shipping is completely free. Always.
Absolutely — our pieces make a beautiful, meaningful gift. Every order arrives in premium packaging that’s ready to give.
Warranty & Returns
Every Ayla Gleam piece comes with a lifetime repair-or-replace warranty. If your piece ever has a quality issue, we’ll fix it or send you a new one. We stand behind the quality — no hoops, no drama.
Of course! If you’re not 100% happy with your order, you can return it within 30 days. No stress. You’ll find more info in our return policy.
Our support team is here for you. Email us at hello@aylagleam.com or use the contact form below — we typically reply within a few hours on business days.